PaloSanto Solutions announces the launch of the first public specs of the ECCP protocol (Elastix Call Center Protocol). This is version 1.0-alpha and works from the "callcenter" version 2.0.0-13 addon onwards.
This protocol provides a communications API available through a TCP port, which allows 'client' applications to be able to establish a communication with the Elastix 's predictive dialer. This will also allow third party developers to create their own agent consoles or other kind of client applications.
The ECCP is a text protocol based on XML and specialized for call centers. The goal is to allow 'client' applications use this protocol as the only protocol, avoiding the use of other technologies such as Web services or AMI (Asterisk Manager Interface).
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