QueueMetrics version 1.6.1 has been released. This release offers a large number of bug fixes, misc improvements and new developments. Some are worth pointing out:

* Hotdesking - a lot of our customers complain that after switching to ADDMEMBER-style logins, it is not possible to keep agents separate from their extensions. Hotdesking solves this in an easy and efficient manner, and makes it all transparent if you use the Agent's page.

* To make implementing Hotdesking easier, we release the new User Manual with a section explaining all the details, and we also release version 4.0 of the TrixBox/FreePBX tutorial using hotdesking.

* Automatic language negotiation - QueueMetrics will automatically speak your preferred language.

* License expiration notice - you will get a visual notification before your license actually expires, thus freeing you to remember when it is due.

* We have a new "Advanced configuration" manual that explains a number of topics - it is a "work in progress" but worth checking out.

* If you update using RPMs, QueueMetriocs will use Java 6 instead of Java 5. This improves system performce and gives access to a plethora of live monitoring tools.

* Logging has been reduced to avoid excessive I/O load on busy systems

Major changes:

* New SubqueueMode that propagates all subqueue events to the parent queue
* Automatic language negotiation at session start
* SIP channel hotdesking
* Hotdesking - Quick database sync
* Hotdesking - Changes to the Agent's page
* QM will show a message before its license is due to expire.

Minor updates:

* Removed excessive logging
* Keeping track of completion codes on muti-stint calls
* Exporting UTF-8 characters over XML-RPC
* Improved number parsing resiliency in the Configuration Wizard
* Too many reports were shown in the 00-All page
* No more conflicts with Fedora RPMs
* Multiple content-type on page bug.
* Traffic Analysis and Agent Performance reports were not visible

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.

If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Manuals page.

As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs