Excerpt from the article:

Hear the airport's control tower in Seville (TWR LEZL) . This code is ready to collect real-time audio streaming from a source on the Internet where he leaves his radio tower broadcasts, and proof of concept allows us to see some of the opportunities the system without having a radio in our system . In this way, we can assign the background music "radio" for when a call for a DID, an extension or a queue of agents.

First, edit the file musiconhold_custom.conf and add the following:

Fluency ACD - Automatic Call Distribution delivers a powerful solution for all Customer Contact Management with two guiding principles, enhanced Productivity and complete business accountability.

1] Enhanced Productivity- To ensure more customers are professionally dealt with by the best qualified people within the organization, maximizing staff talk times during an average day and automating much of the business process allowing personnel to focus on more productive tasks

2] Complete accountability- No other software within a company department provides such complete Management information in both a Live and Historical manor to allow companies to make informed decisions on the Service levels they are aiming to deliver and the staff head count required in achieving this goal.